Modify or Cancel Order
Last Updated: December 2025
At Jamenjaw, we understand that customers may need to make changes to an order after it has been placed. This Modify or Cancel Order Policy explains the conditions, timelines, and procedures for requesting order modifications or cancellations. It is designed to provide clarity while maintaining efficient order processing.
By placing an order on jamenjaw.com, you agree to the terms outlined in this policy.
1. Order Modification Overview
Order modifications may include changes to:
- Shipping address
- Contact information
- Item size or quantity (subject to availability)
All modification requests are subject to the current order status and processing timelines.
2. Timeframe for Modifications
Customers may request order modifications only before the order enters processing.
Important time considerations include:
- Orders begin processing quickly to meet delivery timelines
- Requests must be submitted as soon as possible after order placement
- Requests received after processing begins cannot be guaranteed
Once an order has been processed or shipped, modifications are no longer possible.
3. Order Cancellation Policy
Cancellation eligibility:
- Orders may be canceled before processing begins
- Once an order is processed or shipped, cancellation is no longer possible
If cancellation is not available, customers may refer to our Return & Refund Policy for post-delivery options.
4. Order Cut-Off Time
To maintain efficient order handling, Jamenjaw operates under the following cut-off schedule:
| Detail | Time |
|---|---|
| Daily Order Cut-Off | 5:00 PM (EST) |
| Processing Days | Monday – Friday |
Orders placed after the cut-off time or on non-business days will begin processing on the next business day.
5. How to Request a Modification or Cancellation
To request an order modification or cancellation:
- Contact Jamenjaw customer support immediately after placing your order
- Provide your order number
- Clearly state the requested change or cancellation
- Include updated information if applicable
- Await confirmation from our support team
Requests are handled on a first-come, first-served basis.
6. Fees & Charges
- No modification fees
- No cancellation fees
- No penalties for eligible requests
Once an order has been shipped, original shipping charges remain non-refundable.
7. Address Change Requests
Address changes are permitted only before processing begins.
Customers are responsible for providing accurate shipping details at checkout. Jamenjaw is not responsible for delivery issues resulting from incorrect or incomplete addresses provided after processing has started.
8. Out-of-Stock or Availability Issues
If a requested modification involves an item that becomes unavailable:
- Customers will be notified promptly
- Alternative options or cancellation may be offered
9. Failed Modification or Cancellation Requests
If a modification or cancellation request cannot be fulfilled:
- The order will proceed as originally placed
- Customers may initiate a return after delivery in accordance with our Return & Refund Policy
10. Customer Support Availability
Our customer support team is available to assist with order changes during the following hours:
| Detail | Availability |
|---|---|
| Support Hours | 8:00 AM – 7:00 PM (EST) |
| Support Days | Monday – Saturday |
Requests received outside support hours will be addressed on the next business day.
11. Policy Limitations
Jamenjaw reserves the right to:
- Decline modification or cancellation requests once processing has begun
- Limit requests in cases of suspected misuse, abuse, or fraudulent behavior
12. Policy Updates
This Modify or Cancel Order Policy may be updated at any time. Changes will be reflected on this page with an updated “Last Updated” date.
Customers are encouraged to review this policy before placing an order.
13. Contact Information
For modification or cancellation requests, please contact Jamenjaw customer support during business hours.
Thank you for shopping with Jamenjaw. We appreciate your understanding and are committed to providing a smooth, transparent, and reliable ordering experience.